As a business owner, you may be overlooking just how much established trust of your brand can help you build up your business and clientele. Potential customers want to know that they can trust you and your product before they make a purchase. A customer-focused approach to marketing can be a great way to gain a loyal client base as well as word-of-mouth referrals. Let’s take a look at a few things you can do to build trust around your brand and with clients.
The first thing you should do to gain a potential customer's trust is to empathize with what they may need from you. Why are they needing your services and how can you help? Having a more direct understanding of a customer's needs will make them feel like you know what you are talking about and are there to help them out!
One way to gain customer trust is to make your company values known. This can be done by having a statement visible on your website that tells exactly what your company values and is all about! Your customers want to know that who they are purchasing from are humans too, not a robot or large corporation! By displaying the values
of your company, you make your business look grounded and approachable.
Having excellent customer service is critical in establishing trust for your business. If a customer does not feel that you can resolve a problem they are having or feels disrespected by your customer service team they will not return to do more business with you! You want your customers to know that you will bend over backwards to get them what they need!
Asking for feedback from your customers, whether through an email or on your website, is a great way to build trust with your clients. Seeking feedback is a great way to show your customers that you care about their opinion and experience with your company. Not only will your customers feel listened to, but you will gain some great advice on how to improve your business!
Honesty and Consistency
Being honest, timely, and consistent are vital in order to keep your customers coming back. If a product is going to take an extra week to get to a customer or to be restocked don’t lie about it! Your customers will appreciate your honesty and will have a better outlook on the situation than if they are kept out of the loop of what is going on.
Lastly, it is so important to reward your loyal customers. Your returning clients are guaranteed sales for you so keep it that way! You can offer 20% off coupons, buy one get one offers, discounts for referring a friend, or even a free item. This olive branch of offers will show your customers that you appreciate their business and want them to stick around!
These tips will get you started on the road to gaining trust for your brand and from your customers. Omnia Business can walk you through every step and help you to establish a solid clientele base that will keep you in business for a long time! Contact Omnia Business Systems
today to talk about what steps your business can take to gain even more loyal customers!